Frequently Asked Questions
Everything you need to know about your Berg & Berg experience.
What is your shipping policy for international orders?
We offer worldwide shipping via DHL Express. Orders are typically processed within 24 hours and delivered within 2-5 business days depending on your location.
How do I determine my correct size in Berg & Berg tailoring?
Each product page features a detailed 'Size Guide' with specific garment measurements. We recommend comparing these measurements to a similar item you already own for the best fit.
What is your return and exchange process?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a return shipping label.
Where are your garments manufactured?
We take pride in our European heritage. The majority of our collection is produced by specialized family-owned workshops in Italy and Northern Europe using premium local fabrics.
Do you offer a VAT-free shopping experience?
Yes, for customers shopping from outside the European Union, VAT is automatically deducted at checkout once you have entered your shipping address.
How should I care for my knitwear and tailored pieces?
We recommend professional dry cleaning for tailored jackets and trousers. For our high-quality knitwear, hand washing in cold water with a gentle wool detergent is advised to maintain the fibers.